Privacy Policy

1. Introduction

Betty ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered office assistant platform at bettygenius.co.za (the "Service").

We comply with the Protection of Personal Information Act, 2013 (POPIA) of South Africa and other applicable data protection laws. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you create an account.
• Payment Information: Billing details processed securely through Stripe. We do not store your full credit card details on our servers.
• Content: Documents, notes, chat messages, calendar events, and tasks you create within the Service.
• Profile Information: Job title, work description, timezone, and preferences you choose to provide.

2.2 Information Collected Automatically

• Log Data: IP address, browser type, device information, and login timestamps.
• Usage Data: Features used, conversation counts, and interaction patterns to improve our Service.
• Cookies: Session cookies for authentication and preference storage.

3. How We Use Your Information

We use your personal information to:

• Provide, maintain, and improve the Service
• Process your transactions and manage your subscription
• Generate AI-powered responses, documents, and analysis based on your requests
• Send you service-related communications (account verification, billing, security alerts)
• Ensure the security and integrity of the Service
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. AI Processing

Betty uses third-party AI providers (such as OpenAI, Anthropic, and Google) to process your requests and generate responses. When you interact with Betty:

• Your messages and relevant context are sent to AI providers for processing
• AI providers process data according to their own privacy and data handling policies
• We do not use your data to train AI models
• Generated content is stored in your account for your access

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using TLS 1.2+
• Encryption of sensitive data at rest
• Secure password hashing using industry-standard algorithms
• Regular security assessments and monitoring
• Access controls and authentication mechanisms including optional two-factor authentication

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Object to the processing of your personal information
• Withdraw consent previously given
• Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us at support@bettygenius.co.za.

8. Third-Party Services

We use the following third-party services that may process your data:

• Stripe: For payment processing
• Google Services: For optional Google Drive, Calendar, and Tasks integration (only when you connect your account)
• AI Providers: For processing your AI assistant requests

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

support@bettygenius.co.za